Authorities responsible for the Grand Mosque (Masjid Al-Haram) in Mecca have launched a new digital service designed to improve the experience and well-being of pilgrims performing Hajj and Umrah. The initiative is part of ongoing efforts to modernize services for visitors to the holy city.

The platform, accessible via mobile devices and online, offers a variety of features, including real-time guidance on rituals, logistical support, interactive maps of holy sites, and updates on crowd movement. Officials say the service will help pilgrims navigate the complexities of Hajj and Umrah more efficiently, particularly during peak periods when millions gather in Mecca.

Representatives from the Saudi Ministry of Hajj and Umrah stated that the platform reflects broader efforts to integrate advanced technology into pilgrimage management, enhancing both safety and convenience. Pilgrims can receive personalized notifications, access health and safety guidance, and obtain accurate information on prayer times and locations.

The service also includes multilingual support, helping to overcome language barriers, and aims to ease congestion by providing real-time updates on foot traffic in and around the Grand Mosque and its courtyards.

This initiative aligns with Saudi Arabia’s Vision 2030 strategy, which focuses on modernizing religious tourism infrastructure and enriching the pilgrim experience through smart digital solutions.

Early feedback from users has been positive, with many highlighting the platform’s accessibility, timely information, and its role in supporting a safer and more organized pilgrimage journey.